ホーム > ピジョン・パートナーズライン > ピジョン・パートナーズライン_en
D-QUEST
language

Pigeon Partners Line

Home

About Pigeon Partners Line

Purpose

The Pigeon Partners Line has been established as a contact point for reporting or consulting if you have any doubts about whether the conduct of Pigeon Group employees or officers violates corporate ethics, etc. in transactions with the Pigeon Group.

Protection of reporters

We will ensure that reporters are not treated disadvantageously in any way because they made a report or consulted and that their personal information will be protected.
Although anonymous reporting and consultation is possible, we may confirm the affiliated company and name of the person making the report or consultation in order to fully investigate the content of the report or consultation and to formulate and implement measures to prevent reoccurrence. However, it is not obligatory to respond to this confirmation.

When you can report or consult

When you have any doubt that an act of employees or officers of the Pigeon Group may violate corporate ethics (compliance violation) or may have violated corporate ethics, etc.

Create New Report / Check Reply / Add Information

First of all, please select the region of the country in which your company is located.

You can also access English page directly by accessing the following URL.

  • English
    https://portal.dq-helpline.com/pigeon_partners_line/en/

    • About Pigeon Partners Line

    Persons who can use this contact point

    This service is available to companies and related parties that do business with the Pigeon Group.

    Things to keep in mind

    ・Please refrain from reporting content such as slander and defamation of individuals unrelated to compliance violations.
    ・We will not treat the person who made the report or the company to which the person belongs unfavorably because of the report or consultation.

    Respondent of Pigeon Partners Line

    The following person or the division in charge are responsible for handling reports submitted to Pigeon Partners Line :

    ・Contact point to Legal Dept.: Pigeon Corporation Business Strategy Division Manager
    Pigeon Corporation Deputy Division Manager of Business Strategy Division
    Pigeon Corporation Senior Manager of Legal Department
    Pigeon Corporation Legal Section staff

    ・External Contact Point: Corporate lawyer (City-Yuwa Partners)

    How Pigeon Partners Line works

    Reporting and Consultation Mechanisms

    The Pigeon Partners Line has been established as a contact point for reporting or consulting if you have any doubts about whether the conduct of Pigeon Group employees or officers violates corporate ethics, etc. in transactions with the Pigeon Group. All reports submitted to this channel will be forwarded to Pigeon Corporation (the head office in Japan), and persons in charge at Pigeon Group companies will not have access to them.
    Pigeon Corporation has outsourced the operation of this contact point website and report acceptance services to D-Quest, Inc., a third-party organization. Reports are stored and managed on a server that is protected by advanced security and that is independent from Pigeon Corporation. Unless the reporter voluntarily discloses information, no information that can identify him or her will be revealed to Pigeon Corporation. You can report or consult anonymously or not, as you prefer.

    Reporting flow

    (1) Access the URL of the Pigeon Partners Line website

    (2) Enter the common ID and password to log in.

    (3) Follow the instructions on the website to set your “PIN Code” (except Europe) and enter the details of your report or consultation.

    (4) Once your report is registered on the D-Quest server, a 13-digit “Report Number” will be issued.

    The reporter and the respondent will communicate with each other on this reporting website using the Report Number, and the respondent will make answers such as the investigation results of the report to the reporter. The reporter is also required to have a Report Number when communicating on the website, so please keep it with your report PIN Code.

    The reporting flow is different depending on whether a report is made from a location within Japan or from a location outside of Japan:

    • For a report from a location within Japan, the reporter will be able to interact directly with the respondent on this reporting website.
    • For a report from a location outside Japan, the report will be accepted first by D-Quest for translation and other necessary processes for a cross-border transfer. The translated and processed report will be transferred from D-Quest to the head office of Pigeon Corporation (the head office in Japan) and received by the respondent.
      Once the respondent receives the report, he or she will start handling it and will send a reply to the reporter. This reply will also be received and translated by D-Quest and will be made available for inspection on this reporting website in the language chosen by the reporter at the outset.

    Other channels

    Government reporting channels (only for the EU)

    The following reporting channels are provided by EU member states. Please use the channel for the country that you live in.

    FAQ

    Frequently Asked Questions

    General

    A.Many cases of corporate fraud have been detected through investigations that started as a result of a whistleblowing report. It is important for the Company’s efforts to ensure compliance in its business operations to nip fraud in the bud as early as possible. The internal reporting system plays an extremely important role in ensuring sound business operations, which are essential for employees and other workers to work safely and securely and for the Company to contribute to society.

    A.You can report a fraud anonymously or not, as you prefer. Unless a reporter explicitly agrees, his or her personal information will never be disclosed to the respondent.

    A.Please refer to “When you can report or consult” of “About Pigeon Partners Line” in “Home” screen.

    A.Please refer to “Respondent of Pigeon Partners Line” in “About Pigeon Partners Line.”

    A.D-Quest, Inc. is a service provider specializing in whistleblowing, and supports whistleblowing systems from development to operation. It operates this reporting channel as a third-party organization under an outsourcing contract with the Company. Its business is operated independently from its corporate clients, and D-Quest operates its reporting website on its own server. D-Quest has obtained an international certification, JIS Q 27001:2014 (ISO/IEC 27001:2013), in the field of telecommunications, and reports are communicated securely and stored after being encrypted.

    Reporting interaction

    A.From the URL shown in the “Create New Report / Check Reply / Add Information” section on the Home page, you can submit a report, review the respondent’s reply, and send your reply to the respondent.

    A.Please proceed to the reporting page by clicking on the URL shown in the “Create New Report / Check Reply / Add Information” section on the Home page. You will find the manual (Japanese and English) on that page for you to click on and read.

    A.When making your new report, you can register an email address to receive emails notifying of the respondent’s reply. The email address will be irreversibly encrypted and will be unreadable by D-Quest and the respondent. Therefore, you can receive notification emails even when you make a report anonymously.

    A.We are unable to answer any questions about Report Number, PIN Code, and Common ID / Common Password. Please keep the Report Number, etc. If you forget your Report Number or PIN Code, you need to report or consult the matter again as a new report.

    Post-reporting actions

    A.After you receive a reply from the respondent, please review it and send a reply. If there is anything that you forgot to mention or any information that you want to add, you may add information without waiting for the reply from the respondent to arrive. For details, pleases refer to the manual.

    A.The status of the investigation on your report will be included in the reply from the respondent. If you have a suggestion about the investigation method or other matters, please advise the respondent in your initial report or your reply to them.

    Protection of reporters

    A.Our internal regulations prohibit any unfavorable treatment of anyone for consulting or reporting to the Pigeon Partners Line.
    In Japan, the Whistleblower Protection Act is in place to strictly prohibit disadvantageous treatment on the grounds that someone has made an internal report. Similarly, reporters are also protected outside Japan based on local laws. If you feel that you are being treated disadvantageously, you can report the matter separately to this channel or use other reporting channels to report or consult it.

    Other

    A.No person other than the reporter can obtain information about a report made by a reporter. Therefore, no one can know whether anyone has made a report on a matter involving himself or herself.

    A.Although it is desirable if you can make a report on grounds that are as reliable as possible, you can report or consult a fraud even if you do not have positive proof or evidence.